Contact Support

Support

1. TatukGIS provides technical support only by e-mail, via the support@tatukgis.com e-mail address.
2. The product forums are for user-to-user communications. TatukGIS technical staff does not visit the forums on a regular basis. 
3. Contact TatukGIS support only using the e-mail address of the registered user account to which the license of the TatukGIS product is registered in the TatukGIS system. E-mails received from unrecognized e-mail addresses are subject to confusion and will not be processed on a priority basis.
4. Upon contacting support@tatukgis.com, please provide detailed information:
   • issues related to application products, such as the TatukGIS Editor/Viewer:
     1. name of application and version
     2. operating system name and version, and whether 32-bit or 64-bit
     3. sample data if applicable, to enable TatukGIS to replicate the reported problem.
   • issues related to a development product, such as the TatukGIS Developer Kernel:
     1. name of product including edition and version
     2. technology being used (VCL, ActiveX, .NET, Compact Framework, etc)
     3. programing language (C#, Pascal, VB.NET, etc)
     4. IDE version (VS2008, VS2010, RAD Studio 2010 etc)
     5. operating system name and version, and whether 32-bit or 64-bit
     6. sample data if applicable, to enable TatukGIS to replicate the reported problem 
5. The support@tatukgis.com e-mail address accepts emails with a size limit of 20MB. For large files, please send file using TatukGIS Upload.

Remote Support

1. Download: TatukGIS_RemoteSupport.exe (or TatukGIS_RemoteSupport.zip for MacOS)
2. Run it (and keep running, no installation is required)
3. Send the ID/Password to support@tatukgis.com
4. After closing remote support, the application connection will be permanently terminated. Each session requires a unique ID/Password. We use http://www.teamviewer.com technology - please refer to this web site for any security considerations. To avoid version conflicts, always use the version downloaded from the TatukGIS web site in step 1.

Sending email to support 

If you experience problems contacting TatukGIS support (your e-mail is rejected or you believe that your e-mails do not pass our spam filter), please use the Send e-mail form.