Purchase Policy

  1. Purchases from TatukGIS are performed on-line via the Buy page of the TatukGIS web site. Prices are transparently presented in U.S. Dollars (USD). A purchase transaction can be performed in USD, EUR (euros), or PLN (Polish zloty) currency.
  2. For European Union (EU) residents only: Prices are presented net of VAT (value added tax), so without the VAT. EU organizations with a valid EU VAT number may avoid paying Poland VAT (and instead pay the VAT in their home country) by providing their EU VAT number during the online purchase order procedure. For purchases by EU residents without an EU VAT number (such as private individuals), the Poland VAT (23%) is added to the presented price and reflected on the invoice. (The EU VAT is not applicable to residents of countries outside of the EU.)
  3. Product delivery is by internet download. There are no shipping charges.
  4. TatukGIS will honor purchase cancellation/refund requests submitted within 14 days of the purchase date, provided that i) the retail product has not been downloaded, ii) no technical support has been requested and provided during the period since the purchase, and iii) the product (retail or trial version) has not been used for any purpose other than evaluation. Purchase cancellation/refund is not possible after the retail product is downloaded. As stipulated in the license agreement, it is the responsibility of the buyer to use the product trial version to verify, before purchase, that the product fulfills the buyer's requirements.
  5. Pro-forma and final customer invoices are provided on-line, for PDF download or printing. A pro-forma invoice is available upon completion of the online purchase order procedure. A commercial invoice is generated and becomes available when the purchase payment is received and accepted. If required and upon request, a physical invoice will be provided also via post mail.
  6. Purchase payments can be performed by credit card or bank wire transfer. Two credit card payment methods are supported: online method (recommended because it is more secure) and offline/form method.
  7. Purchase orders are processed using a manual approval process. Orders performed on business days with payment by online credit card method are typically processed (accepted, declined, or additional information/clarification requested) within 24 hours, often much faster. Orders performed with payment by bank wire transfer are typically processed on the day the payment is received.
  8. TatukGIS is not responsible for any fees charged to the buyer's credit card by the credit card issuing bank, such as a foreign transaction fee.
  9. With bank wire transfer payments, the purchaser (payer) is responsible for any fees charged by the paying bank and/or correspondent (intermediary) bank. The purchaser must increase the payment as necessary to cover any bank fees deducted from the payment to ensure the amount received by the TatukGIS bank account equals the invoice amount. (On a SWIFT bank payment form, this is achieved by selecting the “OUR” option under “Detail of charges”.)
  10. A purchase performed using the online credit card payment method is processed in two phases:
    1. Authentication phase: Customer submits the credit card information via a secure online connection directly to the credit card processor using industry-standard security protocols. (Therefore, the credit card data is not shared with, and never stored by, TatukGIS.) The transaction amount is blocked on the credit card account.
    2. Approval phase: TatukGIS accepts (or does not accept) the purchase order. If accepted, the transaction amount is charged to the credit card at that time. If the purchase order is not accepted by TatukGIS, the credit card is not charged.
  11. A purchase performed using the offline/form credit card payment method (which involves sending TatukGIS the credit card details on a signed authorization form) is processed in a single phase. If TatukGIS accepts the purchase order, the purchase payment is charged to the credit card.
  12. TatukGIS reserves the right to not accept any purchase order, such as if a purchaser does not provide sufficient or accurate registration information, does not respond to a request for additional information, or is located in a country subject to export restrictions. TatukGIS reserves the right to ask a purchaser/customer to sign a non-disclosure agreement.
  13. Purchases are fulfilled soon after the purchase payment is processed by enabling the declared licensed user's registration account with download and activation access to the latest available retail version of the purchased product. The purchaser and declared licensed user (if different) are notified by e-mail at the time the purchase order is processed and fulfilled. Safe-list @tatukgis.com email addresses with anti-spam filters to receive notification emails.
  14. License maintenance (12 months included with each license purchase) includes access to i) new product versions of the licensed product providing new features, improvements, and bug fixes and ii) product technical support. New features, improvements, and fixes of bugs discovered in a current or previous version of a product are provided in the next (or a future) release version.
  15. Technical support is performed via email and only for the email address of the user to whom the license is registered in the TatukGIS customer database system. Therefore, do not register a license to one email address and correspond to TatukGIS using a different email address.
  16. TatukGIS guarantees download access only to the latest product release version and only for licensed users with active maintenance. The customer is responsible for keeping a backup installation copy of any historical version of a TatukGIS product being used.
  17. TatukGIS will respond to any credit card purchase related complaint processed via the credit card payments system within 7 working days, unless the complaint is subject to different procedures of a particular credit card organization. (We recommend first contacting TatukGIS directly to resolve any credit card related complaint.)
  18. TatukGIS may process credit card transactions using services provided by eCard S.A (www.ecard.pl) or First Data Polska S.A. (www.firstdata.pl).
  19. Refer also to the TatukGIS privacy policy and purchase procedure guidance provided in KB10866.

2019.02.26