Purchase Policy

Purchases from TatukGIS are performed on-line via the Buy page of the TatukGIS web site with payment by credit card or bank wire transfer. Prices are transparently presented in U.S. Dollars (USD). A purchase transaction can be performed in USD, EUR (euros), or PLN (Polish zloty) currency.
For European Union (EU) residents only: Prices are presented net of VAT (value added tax), so without VAT. EU domiciled companies or organizations must provide its proper VAT number, which will be reflected on the invoice. If the company or organization is in an EU country other than Poland, no VAT is added and the buyer must account for VAT in its home country. If the buyer is in Poland, or a private individual in any EU country, the 23% Poland VAT is added to the price and reflected on the invoice.
Product delivery is by internet download. There are no shipping charges.
Pro-forma and final customer invoices are provided on-line for PDF download or print-out. A pro-forma invoice is available upon completion of the online purchase order procedure. A commercial invoice is generated and becomes available when the purchase payment is received and accepted. If required and upon request, a physical invoice will be provided also via post mail.
TatukGIS will honor purchase cancellation/refund requests submitted within 14 days of the purchase date, provided that i) the retail product has not been downloaded, ii) no technical support has been requested and provided during the period since the purchase, and iii) the product (retail or trial version) has not been used for any purpose other than evaluation. Purchase cancellation/refund is not possible after the retail product is downloaded. As stipulated in the license agreement, it is the responsibility of the buyer to use the product trial version to verify, before purchase, that the product fulfills the buyer's requirements.
Online credit card payments are processed in two phases:
1. Authentication phase: Customer submits the credit card information via a secure online connection directly to the credit card processor using industry-standard security protocols. (Therefore, the credit card data is not shared with, and never stored by, TatukGIS.) The transaction amount is blocked on the credit card account.
2. Approval phase: TatukGIS accepts (or does not accept) the purchase order. If accepted, the transaction amount is charged to the credit card at that time. If the purchase order is not accepted by TatukGIS, the credit card is not charged.
Purchase orders involve a manual approval process. Orders are typically processed (accepted, declined, or additional information/clarification requested) within 24 hours of the receipt of payment, often much faster. Upon acceptance, the registration account of the declared licensed user is enabled with download and activation access to the latest available retail version of the purchased product. The purchaser and declared licensed user (if different) are notified by e-mail at the time the purchase order is processed and fulfilled. Safe-list @tatukgis.com email addresses with anti-spam filters to receive notification emails.
TatukGIS reserves the right to not accept any purchase order, such as if a purchaser does not provide sufficient or accurate registration information, does not respond to a request for additional information, or is located in a country subject to export restrictions. TatukGIS reserves the right to ask a purchaser/customer to sign a non-disclosure agreement.
With credit card payments, the buyer is responsible for any fees charged by the credit card issuing bank, such as a foreign transaction fee. With bank wire transfer payments, the buyer (payer) is responsible for any fees charged by the paying bank and/or correspondent (intermediary) bank. The purchaser must increase the transfer payment as necessary to cover any bank fees deducted from the payment to ensure the amount received by the TatukGIS bank account equals the invoice amount. (On a SWIFT bank payment form, this is achieved by selecting the “OUR” option under “Detail of charges”.)
License maintenance (12 months included with each license purchase) includes access to i) new product versions of the licensed product providing new features, improvements, and bug fixes and ii) product technical support. New features, improvements, and fixes of bugs discovered in a current or previous version of a product are provided in the next (or a future) release version.
Technical support is performed via email and only for the email address of the user to whom the license is registered in the TatukGIS customer database system. Therefore, do not register a license to one email address and correspond to TatukGIS using a different email address.
TatukGIS guarantees download access only to the latest product release version and only for licensed users with active maintenance. The customer is responsible for keeping a backup installation copy of any historical version of a TatukGIS product being used.
TatukGIS will respond to any credit card purchase related complaint processed via the credit card payments system within 7 working days, unless the complaint is subject to different procedures of a particular credit card organization. (We recommend first contacting TatukGIS directly to resolve any credit card related complaint.)
TatukGIS processes credit card transactions using services provided by Stripe (www.stripe.com).
Refer also to the TatukGIS privacy policy and purchase procedure guidance provided in KB10866.

20212.03.22