Effective 6th of April, TatukGIS switched to a ticket-oriented system for the support email box in order to better manage an increasing number of support emails.
How it works:
- all emails sent to support will receive an unique ticket number
- a conformation email with a ticket number will be sent back to customer immediately
- the ticket number will be used to track the correspondence and to assign the query to an appropriate TatukGIS staff member for follow-up
Form the customer perspective:
- the system change is transparent - just report technical problems to TatukGIS Support as usual
- for a better manageability, we ask customers to report only one problem per email; this allows each problem to be handled by a different team member to improve response time
- do not cross-post email to multiple TatukGIS e-mail addresses - send support email only to Support
TatukGIS plans to later implement the same ticked-oriented system for the Sales email box.